Introduction
This privacy notice provides details on how we collect and process your personal data through your use of our website.
By providing us with your data, you warrant that you are over 13 years of age.
Godla Europe Limited (trading as Nature Loving) is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
It is important that the information we hold about you is accurate and up to date. Please inform us of any changes by emailing us at gdpr@natureloving.co.uk.
What Data We Collect, Why, and How We Process It
Personal data refers to any information capable of identifying an individual, excluding anonymised data. We process the following categories of personal data:
- Communication Data – Includes communication via contact forms, email, text, social media messaging, and other interactions. We process this to communicate with you, keep records, and manage legal claims. Our lawful basis is our legitimate interest in responding to inquiries and maintaining records.
- Customer Data – Includes data related to purchases, such as your name, billing and delivery address, email, phone number, and transaction details. We process this to supply goods/services and maintain transaction records. Our lawful basis is contract performance.
- User Data – Includes data about your website usage and online activity. We process this to operate and secure our website and to ensure relevant content is provided to you. Our lawful basis is our legitimate interest in managing our business.
- Technical Data – Includes IP address, login data, browser details, time zone, page views, and website interactions. We collect this via analytics tracking to improve our website and measure advertising effectiveness. Our lawful basis is our legitimate interest in website administration and business growth.
- Marketing Data – Includes your preferences regarding marketing communications. We process this to provide promotions, advertisements, and to assess advertising effectiveness. Our lawful basis is legitimate interest or consent.
We may use Customer, User, Technical, and Marketing Data to deliver targeted advertisements (e.g., Facebook ads) and assess their effectiveness. Our lawful basis is our legitimate interest in business growth.
Sensitive Data
We do not collect any sensitive data such as race, religion, sexual orientation, health information, or criminal records.
If you are required by law or contract to provide personal data and fail to do so, we may be unable to fulfill a service or contract. We will notify you if this occurs.
We will only use your data for the purpose it was collected or a compatible reason. If we need to use it for an unrelated purpose, we will notify you and explain the legal basis.
How We Collect Your Personal Information
We collect data through:
- Direct interactions (e.g., website forms, emails)
- Automated technologies (e.g., cookies, analytics tracking)
- Third parties (e.g., analytics providers like Google, advertising platforms like Facebook, and public sources such as Companies House)
Marketing Communications
We may send marketing communications based on your consent or our legitimate interest in business growth. You can opt out at any time using the links in our emails or by contacting us at gdpr@natureloving.co.uk.
If you opt out of marketing, this does not affect personal data collected through transactions or service-related communications.
Sharing Your Data
We may share your personal data with:
- Group companies providing services to us
- IT and system administration service providers
- Professional advisors (e.g., lawyers, auditors, insurers)
- Government bodies requiring reporting of processing activities
- Third parties involved in business mergers, transfers, or sales
- Delivery partners for product and service fulfillment
All third parties must respect data security and process personal data lawfully.
International Data Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Data Security
We implement security measures to prevent unauthorized access, loss, or misuse of your data. Access is restricted to employees and partners with a legitimate need. Any suspected data breaches will be reported as required by law.
Data Retention
We retain personal data only as long as necessary for legal, accounting, or business purposes. For tax purposes, we must keep customer information for six years after they cease to be customers.
We may anonymise your data for research or statistical purposes, in which case we may use it indefinitely.
Your Legal Rights
Under data protection laws, you have rights to:
- Request access, correction, or deletion of your personal data
- Restrict or object to processing
- Request data transfer (portability)
- Withdraw consent (where processing is based on consent)
For more details, visit ICO guidance.
To exercise your rights, email gdpr@natureloving.co.uk. We will respond within one month, but complex requests may take longer.
If you are dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO)(https://ico.org.uk/), but we would appreciate the chance to resolve concerns first.
Third-Party Links
Our website may contain links to third-party sites or applications. We do not control their privacy policies and encourage you to review their notices when you leave our site.
Cookies
You can set your browser to refuse cookies or notify you when cookies are used. Some website features may not function correctly if cookies are disabled. For more information, see our Cookie Policy.
For any privacy-related queries, contact us at gdpr@natureloving.co.uk.